Cookaholics Bulletin Board

Cookaholics Bulletin Board

Shop, cook, eat, drink, post, repeat.
 
It is currently Thu Mar 28, 2024 7:26 am

All times are UTC - 7 hours [ DST ]




Post new topic Reply to topic  [ 4 posts ] 
Author Message
 Post subject: Kind of irritated with All-Clad
PostPosted: Thu Oct 20, 2016 4:10 pm 
Offline

Joined: Sun Nov 20, 2011 5:26 am
Posts: 140
My son gave me the All-Clad pasta pot for Mother's Day. Within a couple of uses I notice what looked like pitting, discoloration and rust issues on both the pot and the insert. I contacted All-Clad. They initially said, "try cleaning with BarKeepers Friend". Really?? I have quite a bit of All-Clad pans and have never seen such a thing. They then said to send it back to them, which I did. I got a form letter from them that said it wasn't a manufacturer's defect. "Make sure I only salt the water after it is boiling, etc. " I again called them. They said a supervisor would get back to me within 24-48 hours. After 5 days, and hearing nothing I sent them an email and said I was very unhappy with their customer service. Someone called me today and said that they would, "as a courtesy", replace my pot, after I told them I knew how to salt the water and that I had used Revere Ware for 20 years with no issues and have been cooking pasta for probably 50 years and have quite a few pieces of All-Clad that have never had an issue. Not impressed. Deb


Top
 Profile  
Reply with quote  
 Post subject: Re: Kind of irritated with All-Clad
PostPosted: Thu Oct 20, 2016 9:11 pm 
Offline
User avatar

Joined: Fri Jan 16, 2009 7:50 pm
Posts: 2062
I, on the other hand, have been known to play fast and loose with when I salted the water (in my wild youth), and I know it takes more than a couple of uses to produce rust.


Top
 Profile  
Reply with quote  
 Post subject: Re: Kind of irritated with All-Clad
PostPosted: Fri Oct 21, 2016 12:34 am 
Offline
Site Admin
User avatar

Joined: Thu Dec 18, 2008 1:03 am
Posts: 5280
Location: Portland, OR
????

I have random cheap steel pasta pots, and I salt them however I darn well please, and never have had rust ever.

This is why I don't buy fancy expensive pots.

_________________
The Fuzzy Chef
Serious Chef iz Serious!


Top
 Profile  
Reply with quote  
 Post subject: Re: Kind of irritated with All-Clad
PostPosted: Fri Oct 21, 2016 6:00 am 
Offline

Joined: Sun Nov 20, 2011 5:26 am
Posts: 140
I'm seriously reconsidering this too. I have probably only used the pot four times. :( Deb


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 4 posts ] 

All times are UTC - 7 hours [ DST ]


Who is online

Users browsing this forum: No registered users and 11 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group
Template made by DEVPPL/ThatBigForum