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 Post subject: Customer service
PostPosted: Sun Aug 10, 2014 8:31 am 
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Joined: Sun Oct 21, 2012 8:51 am
Posts: 663
Location: W. Montana
I have a Blanco kitchen faucet that developed a leak where the hose line attaches to the pull-out faucet. I bought the faucet about 4 years ago when I changed countertops and sink.
Anyway, I called Blanco customer service and talked to a rep who understood immediately what I needed.
He shipped me a new hose, washers, and faucet head at no charge to me!
Now that's what I call outstanding customer service.
My friend and neighbor was able to change out the parts for me in about a half hour.


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 Post subject: Re: Customer service
PostPosted: Thu Sep 04, 2014 12:25 pm 
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Joined: Thu Dec 18, 2008 7:18 pm
Posts: 1244
It's always refreshing to read about good customer service. I had a faucet issue recently, too, also had good service from the retailer.


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 Post subject: Re: Customer service
PostPosted: Thu Sep 04, 2014 10:27 pm 
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Joined: Sun Dec 21, 2008 11:18 am
Posts: 332
Location: Seattle
I recently had a great experience with Thermapen customer service. Unfortunately, it is not that common these days. I rarely even get a "thank you" when I shop at most retail stores. It's always…."Here you go, have a nice day."


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 Post subject: Re: Customer service
PostPosted: Fri Sep 05, 2014 7:54 am 
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Joined: Sun Oct 21, 2012 8:51 am
Posts: 663
Location: W. Montana
Yes, these days when you say thank you after a transaction, you're mostly going to get "no problem". Whatever that means. I recently had two very, very nice and supremely capable young women come to my home to prune some of my trees. They work for a local nursery/landscaping business. Even though they were extremely pleasant and respectful, every response was "no problem". What is the world coming to?


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 Post subject: Re: Customer service
PostPosted: Fri Sep 05, 2014 5:29 pm 
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Joined: Sat Mar 19, 2011 10:09 am
Posts: 355
Location: Newton, MA
What ever happened to "you're welcome?"


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 Post subject: Re: Customer service
PostPosted: Sat Sep 06, 2014 9:23 am 
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Joined: Sun Dec 21, 2008 11:18 am
Posts: 332
Location: Seattle
Customers should be the ones saying "you're welcome" AFTER the clerk says "Thank you!"


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