jim262 wrote:
She may be posting on a bulletin board somewhere asking for advice on how to deal with a difficult caterer. 
Frankly, I would be embarrassed that I did not listen to and understand her needs fully enough to do the proposal right the first time and vow to not make the same mistake during the second meeting.
The customer is right. Always.
Frankly, I would be embarrassed that I did not listen to and understand her needs fully enough to do the proposal right the first time and vow to not make the same mistake during the second meeting.
The customer is right. Always.
Been pondering this.
Without question or debate the customer is not always “right”.
They may know what they want but I as a business may not be able or willing to give it to them.
We are regulated by various Federal Standards and Orders in addition to National and local codes. Often we are asked to perform at levels not meeting those codes. In addition to those standards we subscribe to certain personal codes and levels of performance that we are not willing to compromise on. Consider “No shirt, No shoes, No service”. I’m ok with that as a business and as a customer.
I have come to find that some customers just need to be fired. In short Jim...you couldn't be more wrong.
Wanna talk about chili?
