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 Post subject: Re: How to deal with a difficult client
PostPosted: Sun Aug 18, 2013 6:13 pm 
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Joined: Sat Jan 08, 2011 6:33 pm
Posts: 954
Location: Northern California
And there are some clients who are so difficult and self absorbed that they are a nightmare to work with...


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 Post subject: Re: How to deal with a difficult client
PostPosted: Sun Aug 18, 2013 6:23 pm 
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Joined: Mon Mar 28, 2011 8:07 pm
Posts: 328
Here are a few more that sound excellent:

VEGETARIAN MOUSSAKA
http://www.food.com/recipe/vegetable-moussaka-251310

Herbed Broiled Eggplant with Capers and Olives: Melanzane alla Griglia
http://www.cookingchanneltv.com/recipes ... iglia.html

Eggplant Caramelle with Gorgonzola Fonduta
http://www.cookingchanneltv.com/recipes ... nduta.html

Grilled Eggplant, Proscuitto and Mozzarella Cheese Roulades
http://www.foodnetwork.com/recipes/emer ... index.html

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Strength is the capacity to break a chocolate bar into four pieces with your bare hands - and then eat just one of the pieces.


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 Post subject: Re: How to deal with a difficult client
PostPosted: Mon Aug 19, 2013 9:41 am 
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Joined: Fri Dec 19, 2008 11:21 am
Posts: 1403
Location: Six Shooter Junction, Texas
jim262 wrote:
She may be posting on a bulletin board somewhere asking for advice on how to deal with a difficult caterer. :twisted:

Frankly, I would be embarrassed that I did not listen to and understand her needs fully enough to do the proposal right the first time and vow to not make the same mistake during the second meeting.

The customer is right. Always.


Been pondering this.

Without question or debate the customer is not always “right”.

They may know what they want but I as a business may not be able or willing to give it to them.

We are regulated by various Federal Standards and Orders in addition to National and local codes. Often we are asked to perform at levels not meeting those codes. In addition to those standards we subscribe to certain personal codes and levels of performance that we are not willing to compromise on. Consider “No shirt, No shoes, No service”. I’m ok with that as a business and as a customer.

I have come to find that some customers just need to be fired. In short Jim...you couldn't be more wrong.

Wanna talk about chili? :mrgreen:

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To do is to be [Descartes] To be is to do [Voltaire] Do be do be do [Sinatra].


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 Post subject: Re: How to deal with a difficult client
PostPosted: Mon Aug 19, 2013 12:39 pm 
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Joined: Thu Dec 18, 2008 7:37 pm
Posts: 3404
Location: Telluride, CO
Mary,

Just got off the phone with my client. She loved the eggplant idea. Thanks!

Amy


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 Post subject: Re: How to deal with a difficult client
PostPosted: Mon Aug 19, 2013 1:52 pm 
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Joined: Fri Jan 09, 2009 4:34 pm
Posts: 2011
Excellent. Let me know how it is. My husband is also not a big eggplant fan, so it doesn't get put into rotation that often. Sometimes he just has to suck it up though. :lol:

Mary


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 Post subject: Re: How to deal with a difficult client
PostPosted: Mon Aug 19, 2013 7:02 pm 
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Joined: Thu Dec 18, 2008 7:37 pm
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Location: Telluride, CO
I'm going to make the complete menu on a trial run this week. I'll let you know!

Amy

P.S. Thanks for all of the suggestions...the one Mary posted really "fit" with the menu!


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 Post subject: Re: How to deal with a difficult client
PostPosted: Mon Aug 19, 2013 7:19 pm 
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Joined: Tue Dec 23, 2008 8:06 pm
Posts: 935
Amy, I am glad to hear that you and your client are both happy again. The customer service portion of doing what you do has got to be exhausting.

--Lisa


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 Post subject: Re: How to deal with a difficult client
PostPosted: Mon Aug 19, 2013 7:25 pm 
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Joined: Thu Dec 18, 2008 7:37 pm
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Location: Telluride, CO
Thanks Lisa.

I need to clarify something here...my client and I were never "at odds." She communicated changes via email and was pretty unavailable to speak, and that created frustration, as she was making arbitrary choices. We finally spoke for the first time in a few weeks today, and there was nothing adversary in our discussion. Quite the contrary...

As I said, I'm pretty sorry I even started this thread...

Amy


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