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talanhart
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Post subject: Re: Power Outage  Posted: Wed Aug 14, 2013 1:34 pm |
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Joined: Thu Dec 18, 2008 7:43 am
Posts: 1426
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The appliance store called. They can't fix the part. They can't find anybody to fix the part. They have a call into VIking to see if anybody who sells Viking appliances might have one of the parts sitting on their shelf somewhere. Maybe I will get lucky. Keep your fingers crossed.
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talanhart
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Post subject: Re: Power Outage Posted: Tue Sep 03, 2013 10:40 am |
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Joined: Thu Dec 18, 2008 7:43 am
Posts: 1426
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I just called the appliance store and still nothing from Viking. I can't believe it's taking this long.
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fitzie
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Post subject: Re: Power Outage Posted: Tue Sep 03, 2013 5:35 pm |
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Joined: Fri Dec 19, 2008 9:52 am
Posts: 1140
Location: Kansas City
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Have you called Viking yourself? I would.
fitzie
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Amy
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Post subject: Re: Power Outage Posted: Tue Sep 03, 2013 6:09 pm |
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Joined: Thu Dec 18, 2008 7:37 pm
Posts: 3404
Location: Telluride, CO
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I agree with fitzie. When I had an issue with my BlueStar, resolution came when I spoke with the regional rep.
Amy
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talanhart
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Post subject: Re: Power Outage Posted: Tue Sep 03, 2013 6:48 pm |
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Joined: Thu Dec 18, 2008 7:43 am
Posts: 1426
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I guess I will have to try that next. I'm thinking the Viking website will be a good place to start. I really didn't think it was going to take this long.
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talanhart
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Post subject: Re: Power Outage Posted: Wed Sep 04, 2013 1:19 pm |
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Joined: Thu Dec 18, 2008 7:43 am
Posts: 1426
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I went to Viking's Webpage and I found an AUTHORIZED Viking repair service in Saginaw. I am expecting a phone call in the morning. Needless to say the place that I have been working with isn't authorized by Viking. Hopefully I will get some answers in the morning.
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jeanf
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Post subject: Re: Power Outage Posted: Wed Sep 04, 2013 9:28 pm |
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Joined: Mon Jun 07, 2010 8:41 pm
Posts: 1884
Location: Near Toronto, Ontario, Canada
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talanhart
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Post subject: Re: Power Outage Posted: Thu Sep 05, 2013 7:40 am |
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Joined: Thu Dec 18, 2008 7:43 am
Posts: 1426
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I talked to the authorized repair man this morning. He let me know that he might be able to have the board repaired for about $150.00. I also checked out the website allvikingparts.com and they let me know that Viking does not keep parts in for their appliances after a certain amount of time and that they just want you to buy new appliances. What a load of crap.
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fitzie
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Post subject: Re: Power Outage Posted: Thu Sep 05, 2013 8:52 am |
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Joined: Fri Dec 19, 2008 9:52 am
Posts: 1140
Location: Kansas City
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Have you Googled the part number? Try it. Something might come up.
fitzie
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talanhart
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Post subject: Re: Power Outage Posted: Sat Sep 07, 2013 12:56 pm |
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Joined: Thu Dec 18, 2008 7:43 am
Posts: 1426
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There isn't a part number on the board. I went and picked it up last night from the appliance store and to get my $993.00 credited back to my card. This only took 25 minutes because the lady couldn't find the transaction or my account. I had to look at my CC account online and tell her the date. For some reason, they charged it as a Cash amount and didn't even apply it to my regular account. HMMM! This morning I dropped off the board to the Authorized Viking Repair man. Hopefully they will be able to have it fixed.
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