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 Post subject: The Self-Deconstructing Cuisinart
PostPosted: Wed Dec 14, 2016 12:52 pm 
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Joined: Thu Dec 18, 2008 1:03 am
Posts: 5093
Location: Portland, OR
If anyone missed this recall:

https://consumerist.com/2016/12/13/cuis ... k-to-1996/

Anyone have the models named? I'm going to check mine now.

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 Post subject: Re: The Self-Deconstructing Cuisinart
PostPosted: Wed Dec 14, 2016 2:30 pm 
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Joined: Sat Dec 20, 2008 5:35 am
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Location: Regina, Saskatchewan, Canada
I have the 4 rivets (BINGO but my model was not included - WHEW!


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 Post subject: Re: The Self-Deconstructing Cuisinart
PostPosted: Wed Dec 14, 2016 4:08 pm 
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Joined: Thu Dec 18, 2008 1:03 am
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Location: Portland, OR
Wino,

Mine is included. Now I have to decide if I want to send it in or not; it's not like I use it much.

Oh, looks like you just need to fill out some online forms and they just send you a new blade. Nice!

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 Post subject: Re: The Self-Deconstructing Cuisinart
PostPosted: Wed Dec 14, 2016 7:47 pm 
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Joined: Sat Nov 12, 2011 8:05 pm
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Location: Chico, CA
Wino, from what I read, all the 4 rivet models are included. What model do you have? Mine was included, as was my daughter's. I already got an email from Cuisinart saying they are sending out a new blade.

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 Post subject: Re: The Self-Deconstructing Cuisinart
PostPosted: Thu Dec 15, 2016 7:30 am 
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Joined: Fri Dec 19, 2008 7:58 pm
Posts: 1139
I have a model included in the list, but bought before 1996, which I guess was when they started making the blades in China.

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 Post subject: Re: The Self-Deconstructing Cuisinart
PostPosted: Thu Dec 15, 2016 8:04 am 
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Joined: Sun Oct 21, 2012 8:51 am
Posts: 655
Location: W. Montana
My model is the DLC-2014N and it was included in the recall, can't remember which year I got it but it would have been sometime in the early 2000s I think.
I can't help wonder how long it will take to get my new blade since there are 8 MILLION recalls!
Hard to imagine they'd have that many blades lying around.
I was actually quite surprised to not have to provide my model's serial number for verification, just so they could eliminate fraudulent requests.
I did have to send my FP back to Cuisinart one year for repair after I'd dropped it onto my tile floor and broke the spindle. I got the snottiest customer service person I've ever encountered. We had a little set-to on the phone and she made sure it took weeks for me to get my unit repaired (her accent was so thick I couldn't understand her and she didn't take it well).


Last edited by Linda on Fri Dec 16, 2016 8:57 am, edited 2 times in total.

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 Post subject: Re: The Self-Deconstructing Cuisinart
PostPosted: Thu Dec 15, 2016 9:48 pm 
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Joined: Thu Oct 06, 2011 7:53 pm
Posts: 923
Vitamix had a similar issue a few years ago. They didn't handle it well. I had to apply for a shipping box, ship my container back, get the blade replaced, wait to get it back, which took weeks and I'm convinced I got the wrong container back - mine was pristine. What came back was dingy, scratched, and gross. They sent me a new one when I complained. Hopefully Cuisinart does better.

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 Post subject: Re: The Self-Deconstructing Cuisinart
PostPosted: Fri Dec 16, 2016 1:53 pm 
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Joined: Sat Nov 12, 2011 8:05 pm
Posts: 1153
Location: Chico, CA
Linda, I broke the spindle on my original Cuisinart and just called and they sent me a new one with a note to call back when I received it, so they could help me with the swap. It arrived very fast and I had no problems replacing it. When I burned the cord, they suggested I take it to a toaster repair shop locally which I did and had the cord replaced.

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 Post subject: Re: The Self-Deconstructing Cuisinart
PostPosted: Sat Dec 17, 2016 11:45 am 
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Joined: Sat Mar 19, 2011 10:09 am
Posts: 347
Location: Newton, MA
Mine is on the recall list too. Filled out the online form yesterday. What a bad time of year for a recall. I plan to continue using my blade until I receive the new one. Any of you plan to not use the faulty blade for now?


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 Post subject: Re: The Self-Deconstructing Cuisinart
PostPosted: Sat Dec 17, 2016 2:45 pm 
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Joined: Sat Nov 12, 2011 8:05 pm
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Location: Chico, CA
Some folks noticed their blade was cracked after the recall notice appeared. I've inspected mine at it looks new, so I'm using with the caveat of a thorough post use inspection each time. BTW, if you have an older Cuisinart, the old blade works on the new one.

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